Remote Support

Protecting planned production time is essential – and so is flexibility in your service coverage. This is why our SafeGuard packages range from Cloud-free service coverage, through to Cloud-enabled packages featuring remote monitoring, OEE performance dashboards, 24/7 Helpdesk support and more.

Protect Uptime

Remote assistance viaSafeGuard AR can help to reduce downtime when a problem occurs and avoid unplanned events that can affect the predictability of production output.​

insignia SafeGuard Packages at a Glance

All SafeGuard packages include:

  • Genuine Domino spare parts to maintain printer efficiency and uptime
  • Priority technician response
  • Annual optimization visit
  • Flexible payment options including quarterly or annual payments

Our Cloud-enabled SafeGuard packages include optional elements of:

  • Connection to Domino Cloud
  • Remote diagnostics and Helpdesk support for a fast fix of problems
  • User selectable email alerts on the printer status
  • OEE/report screen containing production line Overall Equipment Effectiveness (OEE) performance statistics and consumable usage overviews
  • Online performance dashboards via your smartphone, tablet or PC
  • Access to online training resources for operators
  • Quarterly optimization visit
  • Remote monitoring via insignia Helpdesk
  • 24/7 Technical Helpdesk support

Domino Cloud

Domino Cloud is a central connection point between devices, allowing operators to use coding equipment as part of a singular intelligent factory operation. Connecting factory equipment to the Domino Cloud gives manufacturers 24/7 access to information on production line efficiencies, printer statuses and so much more. The Domino Cloud differs from traditional wide area networks (WAN), in that computing power and storage can flex in real time to the needs of the consumer, allowing for spikes in production and resource-intensive operations to be managed effectively.

A vast array of data on printer operation is collected in real time – from ink and makeup usage, to running performance, and wear and tear on components. The data is sent securely to the Domino Cloud where it can be accessed by the customer and our Helpdesk team to monitor printers remotely, diagnose faults, and flag potential issues early – before any downtime occurs.