insignia Domino Support

insignia's role as the sole distributor for Domino within Australia enables us to bring global industry-leading coding and marking technologies to local Australian businesses. Our Domino team offers our customers comprehensive support from project management and installation to onsite team training and Helpdesk support.

Additionally, our Domino support hub is equipped with training and support resources, from technology videos to buying guides and frequently asked questions.

Check out the range of Domino Services available

SafeGuard, featuring Domino Cloud, and Relax are designed to help you
maximise line efficiency whilst you focus on your total production.

General Domino FAQs

Yes we sell Domino inks and fluids - you just have to be logged in to My Account to see them.

To create an online account you must have an existing customer account, or call us and we'll create an account for you (1300 467 446).

Think you have an existing account? Check if you can activate your email.

Yes. Barcodes can be printed using our Print and Apply Labeller, Thermal Transfer Overprinter (TTO), Inkjet, and Laser products. But please seek advice for the best solution as the recommendation will depend on the required barcode specification and application.

Running costs depend on the type of application and also type of technology used. Also, it is important to consider the total cost of ownership, rather than just the cost of consumables. Domino is constantly introducing products and features that reduce such costs.

As a first step we will need to know the type of substrate, code format, if printing a moving or stationary product, the speed and environment. Ultimately we will need to complete print samples as well.

This can be achieved by using multiple print heads from one ink base.

You can label virtually any outer case substrate as Domino has a broad label applicator range, which covers the majority of applications.

Regulations relating to the disposal of inks vary country to country. In many countries Domino works with recognized partners to remove and dispose of waste ink safely and legally. Please talk to us for guidance in your speciffic situation.

Domino offers a comprehensive range of environmentally friendly inks including water based, ethanol based and Volatile Organic Compound (VOC) exempt (for USA) inks.

This is increasingly important in the electronics and electrical industries.

Domino has recently developed a range of Continuous Inkjet (CIJ) inks that are both heavy metal–free and also free of halogens, such as chlorine, that may be used to make the ink droplets conductive.

These inks are available in black and blue colours and offer important properties such as alcohol resistance. These inks avoid possible manufacturing process contamination as well as ensuring on-going compliance to RoHS (Restriction of Hazardous Substances) and WEEE (Waste Electrical and Electronic Equipment) directives when components are coded with these inks. Increasingly such inks are mandatory for customers.

It is not recommended you buy non-Domino branded inks for your Domino products. As non-genuine inks, they can cause an array of issues in your coder including (but not limited to) clogging the machine and can result in reduced quality of codes produced.

Continuous Inkjet (CIJ) FAQs

A Series, Ax Series

The world-leading A-Series SureStart printhead contains an ink drop-generator with a vibrating drive rod.

This creates ultrasonic pressure waves in the inkjet ink, breaking it up into individual droplets. When these droplets fall between a set of electrodes, individual droplets are intermittently charged. The size of the charge given to each droplet determines how far it will be deflected out of the stream when passing through the deflector plates. This determines its placement on the product.

By placing a collection of these droplets close together, a variety of characters are printed as the product passes the print head. Ink droplets not deflected out of the stream are re-circulated to repeat the process. This is a highly efficient use of inkjet ink allowing many millions of characters to be printed from a single litre of ink.

insignia can provide a wide range of standard ink colours including black, red, blue, green, orange, yellow and white, as well as invisible fluorescent ink.

Domino provides systems with a range of IP ratings to suit particular environments (up to IP66), which is the highest in the Continuous Ink Jet (CIJ) market.

All Continuous Inkjet (CIJ) inks must be conductive in order to allow the droplets to be electrostatically deflected during printing. Traditionally some of the conductive salts added to the formulation have been halogenated salts.

Yes we do.

Domino is developing a range of halogen-free (and heavy-metal-free) inks. These inks are designed to fulfil the requirements of the electrical and electronics industries.

By 'halogen-free' we mean that no halogenated materials have been intentionally added to the inks. Also, we have such inks analysed, for example, by an independent testing house. We look for results demonstrating that no halogens are detected: the Method Detection Limit (MDL) for fluorine, chlorine, bromine and iodine respectively in the independent test procedure is 50 ppm.

Thermal Inkjet (TIJ) FAQs

G Series, G20i Series

The G-Series range of Thermal Inkjet (TIJ) Printers use a HP Type 45A cartridge as the fundamental print engine.

The cartridge contains an ink resevoir of 42mL and uses a series of resistive elements that are manufactured using a production process called photolithograghy.

Each resistive element is activated by an electrical voltage/current which (when applied) heats up the ink in contact with the element which in turn results in the formation of an ink droplet. The fully formed ink droplet is then ejected precisely out of the faceplate nozzle onto the target substrate to form an image. The resistive element is turned off by the removal of the voltage/current, the resistive chamber fills with ink and the process is repeated multiple times to create images.

The dwell time between firing is 100 millionth of a second which makes the TIJ technology extremely fast and easy to use.

Traditional Thermal Inkjet (TIJ) uses water-based inks, which are only suitable for porous substrates. Domino offers a range of ethanol-based inks that can be used to print on semi-porous and non-porous materials. Actual performance should be confirmed through requesting print samples.

Yes. By simply swapping Domino's thermal inkjet cartridges, you can print different colours or change between water-based or ethanol-based inks for different substrates.

Yes. It is possible to print all True Type fonts and graphics with up to 600dpi resolution.

Yes. Due to the high printing resolution (600dpi), the technology is particularly suited to printing 1D and 2D machine-readable codes.

As Domino's ink cartridges for its Thermal Inkjet (TIJ) printers actually include the ink system, and this is changed every ink cartridge changeover, no additional maintenance is required.

Laser Scribing FAQs

D Series, F Series

Marking is achieved by using a laser system to etch or vaporise the surface layer of the material leaving an indelible permanent mark.

Domino has developed scribing laser coders that can print text, graphics and variable data onto a variety of substrates including plastic, glass, paper and cartons. As there are no consumables used, laser systems are environmentally friendly and very cost-efficient systems for your coding requirements.

Domino's scribing lasers, including the D-Series (CO2 Laser) and the new F-Series (Fibre Laser) i-Tech use a continuous laser beam guided by mirrors that are controlled by galvanometer assemblies. The galvanometer technology enables laser coding and marking onto static or moving products from low to high speeds.

Most of the time, the D Series (CO2 Laser) and F Series (Fibre Laser) can code similar substrates, though sometimes the quality of the code can differ. The best way to find out which laser coder is best for you is to get sampling done on your substrate.

Generally speaking, the D Series is best suited for glass, paper, cardboard, timber, and PVC; the F Series is best suited for aluminium, steel, polycarbonate, and polystyrene.

A Domino laser system from insignia is supplied as a Class 4 device, but it needs to be installed to Class 1 standards to meet safety regulations. This is achieved using appropriate guarding and interlocks. Appropriate extraction is also important to meet current legislation. insignia offers the DPX extraction range to meet these requirements.

insignia will install a laser to meet Class 1 standards, though it is the customer's responsibility to ensure these are maintained (insignia can assist with regular checks and maintenance). It is good practice to have a laser safety officer trained on-site.

Yes - extraction is needed in the majority of applications to meet health and safety legislation. In laser marking small particles can be generated, which can be harmful to people, and need to be removed from the environment. Domino provides the DPX extraction range to meet these requirements.

When receiving a new filter you will also receive disposable gloves and a mask to wear while placing the used filter in the supplied rubbish bag. This bag must be fastened and disposed of according to local Government legislation/guidelines.

Automatic Labelling System (ALS) FAQs

M Series

This depends on the size of label required to be applied, but insignia can help confirm this for the specific application. Some systems can apply labels at a rate of 150 labels per minute.

The M Series can apply extremely large labels - up to A3 size labels.

Generally, an ALS system can be used anywhere from 5-40°C. For environments where it may get hotter than 40°C, you can buy an air conditioned unit that contains the applicator.

Large Character Coding (LCC) FAQs

C Series

The C Series plus range can print onto any porous substrate, including cardboard, paper, wood and plasterboard.

It is an oil based ink, which is non-hazardous and odour free.

Domino's Macrojet and Case Coders can print a wide range of water, ethanol and MEK based inks in a number of colours. This allows you to print onto almost any substrate, from metals and plastics to paper, sacking and timber.The C Series range uses water-based inks, in a number of colours, and is suitable for porous and semi-porous substrates.

Thermal Transfer Overprint (TTO) FAQs

V Series

Thermal Transfer Overprinting (TTO) is high resolution (300dpi) coding and marking for flexible packaging and labels, using a thermal transfer printer and ribbon.

It is used extensively in food and pharmaceutical/healthcare applications to apply best before dates, barcodes and logos to flexible packs such as bags, pouches, sachets and sealed trays. For more information on Domino's Thermal Transfer Overprinters (TTO), please click here.

Through a combination of heat provided by a printhead contacting the ribbon and substrate with pressure applied by the backing plate (intermittent operation) or platen roll (continuous operation). Different ribbon grades are available for different substrates and end user properties.

The most common colour is black, although white and most primary colours are available.

Domino V Series plus offers industry leading Ribbon Economy technology that delivers up to 60% saving per print in either intermittent or continuous mode. This setting can be adjusted and set for each print job as required. Using Ribbon Economy also increases the life of your printhead.

Costs can also be reduced through the ribbon technology and a good label design.

Useful Videos

Domino A520i - Different Codes and Different Environments


Domino Ax-Series - The Making of the Ax-Series


Domino G-Series

Domino G20i Overview

Domino G20i Training - Assembly

Domino G20i Training - Installation

Domino Laser Coding Systems

Domino Laser Training - Safety

Domino Laser Training - Creating a Message


Domino Laser Training - Basic Maintenance


Domino Carlsberg Case Study


How to clean your M-Series printhead


About the M230i


Domino Automatic Labelling Range


Domino Thermal Transfer Printers


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