Sending the right parts with the right technician for a first-time fix. Getting the customer back up and running. Keeping sensitive business data safe and secure. These are just some of the key daily concerns for field service operations. Equipping technicians with mobile computing devices is key to helping deliver a first-rate service experience to the end customer. As part of this, it's crucial to take into consideration the operating system (OS) embedded in the mobile device.
The OS provides Field Service operators with real-time support within the field. From sending work orders, to scheduling asset information, emailing documents, updating job information with real-time data and so much more.
Currently, 99% of enterprise mobility devices are embedded with a Microsoft Windows OS. Although as Windows moves away from the enterprise market and ends support in 2020, businesses need to look to modern OS to support their Field Service devices.
Are you with Windows? Here's what you need to know
This article explores the three technology changes underpinning the revolution, highlights the advantages of migrating to an Android OS and provides recommendations for next-generation Zebra enterprise mobility devices.
In its prime, Microsoft's Windows OS platform captured 99% of the market share. Although as Windows prepares to end support for enterprise devices, other brands within the market are now vying for this position.
Android in particular is gaining strong ground, currently capturing 29% of the overall rugged device market. With a 10% increase since 2015 and a 48% growth year on year – there is no sign of slowing down.
Android OS is familiar interface that is commonly used on smartphones and is similar to previous Microsoft Windows Mobile OS. Thanks to the familiar style of interface, minimal operator training is required - new staff are up and running within a day.
For operators within the Field Service sector, an Android OS provides many productivity-enhancing benefits from improved interoperability, efficiency gains and enhanced user experience.
Additionally, Android is an easy platform to develop on and as a result there is a wide range of field service applications available, designed to increase data accuracy and operator efficiency.
An Android OS gives field service technicians access to additional information such as technical specifications, inventory information and direct customer communication on the go, improving repair rates and reducing repeat calls.
There are two options available for upgrading to an Android OS: either through migration software (to continue using current devices), or through a hardware upgrade. Both of these options offer a great opportunity for businesses to increase their operational efficiencies and productivity while at the same time containing costs.
If your business has recently invested in mobility devices, shifting to an Android platform using migration software is the best option. Alternatively, if your legacy devices are reaching end of life, upgrading your devices to versions that support Android is a more cost-effective solution.
For businesses running a CE or Windows Embedded Handheld today, the following key lifecycle dates will help you make informed decisions about when to upgrade or made other changes to your software.
Staying with your current Microsoft OS may seem like the safest option, but it is also the easiest way to be left behind by the rest of the market. If businesses choose to continue using their mobile devices on a Microsoft Windows OS after 2020, they will no longer receive automatic fixes, updates or security updates, increasing the risk of a security breach.
Migration software is a flexible and cost efficient option for businesses to transfer their existing apps to an Android platform without the need to rewrite programs or purchase new hardware.
insignia recommends Velocity by ivanti to modernise your existing applications into intuitive apps for your Android platform. Velocity transforms Windows applications from their original 'green screen' to a touch and voice enabled app. This provides the familiar, multi-touch experience of personal devices into mission critical apps that drive your business.
Since their inception, mobility devices have been adopted across a range of industries, and are continuing to grow as businesses are discovering new productivity enhancing applications for their devices.
Mobility devices provide field service operators with real time support within the field. From sending work orders and scheduling asset information to emailing documents and updating job information and generating invoices with real-time data - increasing data accuracy and operator efficiency.
Some enterprise mobility devices currently on the market provide the opportunity to grow with your business into the future, by offering the option of supporting both Microsoft Windows 10 and Android Marshmallow operating systems. This offers businesses the flexibility to stay with their current OS and to upgrade to Android at a later date.
Flexible Windows and Android OS Mobility Devices
The MC67 may be small in size but not in features. This comprehensive mobile computer provides the tools for your field workers to work faster and smarter. The MC67 can scan barcodes in any condition, capture documents to simplify recordkeeping, access information in the backend system, and capture and send videos and photos for real-time repair support.
With its multi touch, outdoor-readable screen, long battery life and highly accurate barcode scanning capabilities, the CN51 is designed for superior user experience. Equipped with a 5-megapixel colour camera and Honeywell's innovative image processing technology, the CN51 mobile computer offers unparalleled quality and performance.
Upgrading to a modern OS offers great advantages for field service operators, by enabling technicians to access technical specifications, inventory information and communicate with customers remotely. This contributes to improving repair rates, ensures the right parts are on hand, and reduces repeat calls – improving customer satisfaction. If you are looking for a new solution – or more information on upgrading your current devices – please contact our team on 1300 467 446.