Insignia Technical & Product Support
Getting the best out of your equipment is easy with insignia. Our Total Productive Maintenance (TPM) partnership approach ensures you experience the maximum system uptimes required from your coding and labelling equipment. Nationwide assistance and a range of support strategies are vital parts of our commitment to you.
Need Assistance?
insignia support help desk provides:
Breakdowns / Service request / Troubleshooting
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Labelling Support
Custom Labels, Blank Labels, Tickets & Tags, Ribbon
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Thermal Printer Support
Mobile Printers, Desktop Printers, Industrial Printers
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Domino Support
Continuous Inkjet, Thermal Inkjet, Laser Scribing, Automatic Labelling Systems, Large Character Coding
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BarTender Support
Custom Labels, Blank Labels, Tickets & Tags, Ribbon
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Scanning Support
Handheld Barcode Scanners
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Mobility Support
Mobile Computers, Wearable Devices, Vehicle Mounted Computers
Technical Help Desk
Trouble-shooting assistance and service requests -
As an insignia customer, you can be confident our supportive technical service team is always at hand to help with any enquiries you might have.
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Our knowledgeable technicians will provide you with expert help whether you are setting up a new label printer, have issues with your current label printer or Domino coding product, or simply need help with your BarTender barcoding software.
- Service requests & Bookings
- Request Breakdown Support
- Basic Troubleshooting
- BarTender Software telephone support
To get in touch with the team, call our helpdesk on 1300 467 446 or simply fill in your details using the form below. To help us provide you with the best possible service, please have the following information available:
- Product & Brand
- Model
- Serial Number
Support Network
Nationwide support options plus expert advice to improve your uptime and performance
Whether you are booking a maintenance visit, planning team training or in need of breakdown or recovery support, insignia's Technical Service Team are ready to assist.
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It is easy to get in touch, either by completing our online booking form or calling our Service Hotline on 1300 467 446 for phone technical support and troubleshooting.
Should you require on-site support, our team cover all states of Australia. insignia's highly trained technicians are all electrically qualified, and will come to you equipped with the most common spare parts.
insignia is an Authorised Service Provider, accredited across all brands we support, and we operate repair centres in both Brisbane and Melbourne.
Additionally, you benefit from our direct relationships with the manufacturers of our coding and labelling systems, as we only supply genuine parts and considerable stock holding of equipment, consumables and spare parts allows us to resolve issues quickly.
Preventative Maintenance & Warranty Products
Protecting your planned production schedule
Plan ahead with a preventative maintenance regime that safeguards your production line from availability, performance and quality losses.
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We understand that downtime on production lines is costly, and prevention is the best approach. Our team of field support technicians focus on predictive and preventative maintenance while on-site, checking key indicators of future failure, as well as assisting with training and education of your team. Peace of mind and a schedule of predictable costs make it easier to manage the overall lifetime effectiveness of equipment.
See our inforgraphic on 5 Reasons to Service Your Equipment
Contact our team for full details, terms and conditions of Preventative Maintenance Packages
Installation & On-site Training Support
Invest in know-how for the best outcomes
Providing your team with the right knowledge will ensure your coding and labelling process is productive, efficient and cost-effective.
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