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Insignia Technical & Product Support

Getting the best out of your equipment is easy with insignia. Our Total Productive Maintenance (TPM) partnership approach ensures you experience the maximum system uptimes required from your coding and labelling equipment. Nationwide assistance and a range of support strategies are vital parts of our commitment to you.

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insignia support help desk provides:

Breakdowns / Service request / Troubleshooting

Technical Help Desk

Trouble-shooting assistance and service requests -

As an insignia customer, you can be confident our supportive technical service team is always at hand to help with any enquiries you might have.

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Our knowledgeable technicians will provide you with expert help whether you are setting up a new label printer, have issues with your current label printer or Domino coding product, or simply need help with your BarTender barcoding software.

  • Service requests & Bookings
  • Request Breakdown Support
  • Basic Troubleshooting
  • BarTender Software telephone support

To get in touch with the team, call our helpdesk on 1300 467 446 or simply fill in your details using the form below. To help us provide you with the best possible service, please have the following information available:

  • Product & Brand
  • Model
  • Serial Number

Support Network

Nationwide support options plus expert advice to improve your uptime and performance

Whether you are booking a maintenance visit, planning team training or in need of breakdown or recovery support, insignia's Technical Service Team are ready to assist.

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It is easy to get in touch, either by completing our online booking form or calling our Service Hotline on 1300 467 446 for phone technical support and troubleshooting.

Should you require on-site support, our team cover all states of Australia. insignia's highly trained technicians are all electrically qualified, and will come to you equipped with the most common spare parts.

insignia is an Authorised Service Provider, accredited across all brands we support, and we operate repair centres in both Brisbane and Melbourne.

Additionally, you benefit from our direct relationships with the manufacturers of our coding and labelling systems, as we only supply genuine parts and considerable stock holding of equipment, consumables and spare parts allows us to resolve issues quickly.

Preventative Maintenance & Warranty Products

Protecting your planned production schedule

Plan ahead with a preventative maintenance regime that safeguards your production line from availability, performance and quality losses.

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We understand that downtime on production lines is costly, and prevention is the best approach. Our team of field support technicians focus on predictive and preventative maintenance while on-site, checking key indicators of future failure, as well as assisting with training and education of your team. Peace of mind and a schedule of predictable costs make it easier to manage the overall lifetime effectiveness of equipment.

See our inforgraphic on 5 Reasons to Service Your Equipment

Contact our team for full details, terms and conditions of Preventative Maintenance Packages

Installation & On-site Training Support

Invest in know-how for the best outcomes

Providing your team with the right knowledge will ensure your coding and labelling process is productive, efficient and cost-effective.

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Installation of Domino Products

It's crucial to us that your experience when purchasing hardware, software and labels from insignia is a positive one. Therefore, it's our policy to assist where possible in the installation or set-up of hardware and equipment of all products sold.

Our dedicated project management team will deliver Domino products, install the equipment on-site, and train any appropriate employees on the safe operation of the equipment.

Installation of Thermal Printers & Software

If you are new to thermal labelling, or if your in-house IT support is limited, insignia can help you through every step of the labelling and coding process. For an affordable price, you can book a Field Support Technician appointment, and they will install the desktop printer and software solutions at your site.

On-site Training for User-Operators and Technical Staff

Investing in your team's knowledge of our products can improve productivity, and eliminate errors and downtime. Our experienced technicians can provide training on system operation, basic maintenance procedures, as well as tips and techniques to get the most from your coding or labelling system.

Insignia Support Hub

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