IoT allows technicians to detect, troubleshoot and resolve issues early by analysing data received from their customers through their connected devices. Using preventative maintenance, Field Service technicians can utilise information obtained from networked devices, to identify and solve problems. This can often be completed remotely, before customers are aware of the issue.
As an example, Rolls-Royce has more than 13,000 engines for commercial aircraft in service around the world, and uses IoT to monitor and service each of their engines. Through IoT, each Rolls-Royce engine has thousands of sensors that produce terabytes of data on long haul flights.
This data is analysed remotely to deliver real-time, actionable insights to pilots and the airline about engine performance and operational efficiency. Advanced analytics help optimise fuel efficiency, anticipate preventative maintenance needs and avoid costly downtime and delays.