COVID-19 - Continuity of Service and Supply

In the constantly evolving COVID-19 situation, our primary concerns are to both protect the health of our employees and customers, and to ensure the continuity of service and consumable supply to our customers.

While we have implemented remote working arrangements for our various teams across the country, all our customer support resources are available, and telephone calls and electronic communications will be answered as normal.

Below is a summary of the actions and measures we have put in place to ensure business continuity and support for our customers in this challenging time.

Customer Care & Technical Support

Our Customer Care and Technical Support teams (including Help Desk) are fully operational and available between 8am and 5pm AEST.

Contact Customer Care directly on 1300 467 446 or email sales@insignia.com.au.
Contact Technical Support directly on 1800 804 445 or email support@insignia.com.au.

Field-based Technical Support

We understand many of our customers are now no longer permitting technicians onsite due to current social distancing measures. To ensure that this does not cause any negative impacts to our customers, we are increasing remote Technical Support access via both phone and email.

In the event a site visit is required for machine servicing, our national Technical Support team has local technicians available in each state ready to assist, however we will be prioritising our technicians for business-critical calls.

Contact Technical Support directly on 1800 804 445 or email support@insignia.com.au.

Supply of Consumables & Ordering

Both our Brisbane and Melbourne label manufacturing facilities remain fully operational, and we are continuing to despatch orders daily from our national warehouses as usual.

We are continually liaising with our suppliers of raw materials for labels, and Domino for the provision of fluid and ribbon consumables to ensure that we have a reliable and continuous supply held in stock. We are also taking precautions to diversify our stock holdings across our national warehouses where appropriate.

You can continue to place your orders quickly and easily by either phoning 1300 467 446, or by emailing your purchase order to orders@insignia.com.au.

Increased Sanitisation

All work areas across our sites have been issued with alcohol-based hand sanitisers; multiple auto-dispense sanitisers have been placed around the building in walkways, corridors and at doorways.

We have also increased precautions in our Brisbane and Melbourne label manufacturing facilities by further separating daily shift changeovers by 15 minutes, with a full sanitisation process undertaken before the next shift commences.