Due to challenges in the current environment, Toll have advised the following changes will take place throughout its national delivery services. The team at insignia thank you for your patience and understanding as we continue to work with Toll in delivering the best outcomes for our customers.

Contact-Free Delivery

For the safety of you and the drivers of Toll, they are now operating under a contact-free delivery model from Monday, 6th April 2020.

Toll will no longer be requesting a physical signature from you upon arrival. The delivery driver will now ask the person collecting the goods for their name, and this will be added to the system alongside the letters CV (consent verbal).

For customers requesting proof of deliveries or who signed for the goods, the communication would be, "Sarah verbally consented and confirmed delivery of goods."

Our top priority is always to ensure our people and customers continue to stay safe and healthy during these unprecedented times.

How Contact-Free Delivery works

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Toll driver delivers freight to your location

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Toll driver will step back to ensure a 1.5m distance between them and the person receiving the goods

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The person receiving the goods will give consent to the driver. The term “CV” (consent verbal) will be entered where you would normally sign.

Delivery Delays

Toll has advised that with the increase in demand we need to allow for an additional day on deliveries for our insignia customer orders. Our aim is to ensure your goods are delivered within a 2-4 day period. Our Customer Service team is available online or via phone as per usual to help with your delivery enquiries.

Contact our Customer Service team

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