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Make the First Repair Call the Right Call with Android

Upgrading to a modern OS offers great advantages for field service operators, by enabling technicians to access technical specifications, inventory information and communicate with customers remotely. This contributes to improving repair rates, ensures the right parts are on hand, and reduces repeat calls – improving customer satisfaction.

Sending the right parts with the right technician for a first-time fix. Getting the customer back up and running. Keeping sensitive business data safe and secure. These are just some of the key daily concerns for field service operations. Equipping technicians with mobile computing devices is key to helping deliver a first-rate service experience to the end customer. As part of this, it's crucial to take into consideration the operating system (OS) embedded in the mobile device.

The OS provides Field Service operators with real-time support within the field. From sending work orders, to scheduling asset information, emailing documents, updating job information with real-time data and so much more.

Are you with Windows? Here's what you need to know:

  • Microsoft is ending support of their Windows Embedded Operating System (OS) on January 14, 2020.
  • Windows users will no longer receive automatic fixes, software updates or security updates, increasing the risk of a security breach.
  • Android by Google is currently dominating the enterprise market, following Windows end of support as the sole choice to switch to.
  • There are two options available for upgrading to an Android OS - migration software and hardware upgrade.

Android: An Enterprise-Ready Platform

Android OS is a familiar interface that is commonly used on smartphones and is similar to previous Microsoft Windows Mobile OS. Thanks to the familiar style of interface, minimal operator training is required - new staff are up and running within a day.

For operators within the Field Service sector, an Android OS provides many productivity-enhancing benefits from improved interoperability, efficiency gains and enhanced user experience. Additionally, Android is an easy platform to develop on and as a result there is a wide range of field service applications available, designed to increase data accuracy and operator efficiency.

An Android OS gives field service technicians access to additional information such as technical specifications, inventory information and direct customer communication on the go, improving repair rates and reducing repeat calls.

Benefits of Android OS


Productivity improvements from the use of advanced operating systems, devices and purpose-built software.


Efficiency gains from updating internal processes to eliminate waste and reduce task complexity.


Accuracy improvements with advanced data collection capabilities that reducve error associated costs.

The Next Step: Making the Switch to Android

There are two options available for upgrading to an Android OS: either through migration software or through a hardware upgrade. Both of these options offer a great opportunity for businesses to increase their operational efficiencies and productivity while at the same time containing costs.

If your business has recently invested in mobility devices with an Android OS, shifting applications to an Android platform using migration software is the best option. Alternatively, if your legacy devices are reaching end of life, upgrading your devices to versions that support Android is a more cost-effective solution.

Upgrade Pathways

Software Upgrade

Staying with your current Microsoft OS may seem like the safest option, but it is also the easiest way to be left behind by the rest of the market. If businesses choose to continue using their mobile devices on a Microsoft Windows OS after 2020, they will no longer receive automatic fixes, updates or security updates, increasing the risk of a security breach.

Migration software is a flexible and cost efficient option for businesses to transfer their existing apps to an Android platform without the need to rewrite current programs.

insignia recommends Velocity by ivanti to modernise your existing applications into intuitive apps for your Android platform. Velocity transforms Windows applications from their original 'green screen' to a touch and voice enabled app. This provides the familiar, multi-touch experience of personal devices into mission critical apps that drive your business.

Hardware Upgrade

Since their inception, mobility devices have been adopted across a range of industries, and are continuing to grow as businesses are discovering new productivity enhancing applications for their devices. Mobility devices provide operators with real time support and many productivity-enhancing benefits to increase data accuracy and operator efficiency.

Some enterprise mobility devices currently on the market provide the opportunity to grow with your business into the future, by offering the option of supporting both Microsoft Windows 10 and Android Marshmallow operating systems. This offers businesses the flexibility to stay with their current OS and to upgrade to Android at a later date.

Find out more about our hardware upgrade options below.

Hardware Upgrade - Android OS Devices

Zebra MC67 Mobile Computer

The MC67 may be small in size but not in features. This comprehensive mobile computer provides the tools for your field workers to work faster and smarter. The MC67 can scan barcodes in any condition, capture documents to simplify record keeping, access information in the backend system, and capture and send videos and photos for real-time repair support.

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Zebra TC8000 Mobile Touch Computer

The ergonomic TC8000 mobile computer boasts an extensive list of productivity-enhancing features, designed to streamline processes. Increasing productivity by 14%, the TC8000 adds an extra hour of productivity per worker, per workday. The innovative screen eliminates the 'tilt and verify' motion, increasing efficiency on each scan.

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Honeywell CK75 Mobile Computer

Smaller and lighter than other ultra-rugged computers in its class, and packed with productivity-enhancing features. Honeywell's CK75 mobile computer is designed to thrive in challenging warehouse and distribution environments. Combining industrial grade materials and next-generation features, the CK75 delivers maximum business agility and flexibility in even the harshest environmental conditions.

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Zebra TC51/TC56 Mobile Touch Computer

The Zebra TC51/TC56 is a rugged mobile touch computer with the look and feel of a consumer-style smart phone. Packed with exclusive Zebra enterprise-class features, delivering unmatched processing power and security and manageability for your business requirements. The TC51/ TC56 is a touch computer that is truly in a class of its own.

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Honeywell CN51 Mobile Computer

With its multi touch, outdoor-readable screen, long battery life and highly accurate barcode scanning capabilities, the CN51 is designed for superior user experience. Equipped with a 5-megapixel colour camera and Honeywell's innovative image processing technology, the CN51 mobile computer offers unparalleled quality and performance.

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Zebra WT6000 Wearable Terminal Series

Introducing the next generation in industrial wearable computers. The WT6000 Terminal Series streamlines warehouse and package handling functions and reduces errors associated with handling paper or handheld mobile devices. Achieve maximum comfort, durability and error-proof productivity with the WT6000.

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