For over a decade, enterprise mobility devices have been helping to streamline the movements of teams, inventory, and assets within the Field Service sector.
More recently, the development of digital trends including advanced algorithms, the Internet of Things (IoT), augmented reality and big data analytics have been transforming processes and workflows to deliver even higher levels of efficiency and performance.
This infographic looks at the current state of the Field Service sector and identifies digital trends transforming the future of the Field Service industry.
Current and Future State of the Field Service Mobility Sector
For over a decade, enterprise mobility devices have been helping to streamline the movements of teams, inventory, and assets within the Field Service sector.
Current State
- 44% feel that competitive pressures are a key driver for investing in mobility solutions
- 41% say that an increase in the volume of service requests due to the growing service market is a key driver
- 80% of service businesses say mobility solutions increase operator productivity and speed
Mobility Devices Benefits
Mobility devices give field service operators the tools to:
- Create work orders from cases
- Schedule and manage orders
- Update job information with real-time data
- Attend service calls faster with GPS navigation and route optimisation
- Access knowledge and asset libraries
- Manage parts and inventory
- Access and process invoices
Future State
Internet of Things
Network of interrelated smart devices that communicate with each other to collect and exchange data to increase visibility for workers in the field.
Augmented Reality
Smart glasses equipped with connectivity further improving communications between the field and centralised service experts. Technicians receive live tutoring through an interactive broadcast, heightening their technical skills.
Big Data Analytics
Big data synthesizes and enriches all data sources and provides detailed insights to quickly forecast and identify demand, and determine optimal solutions for the field technician.
Machine Learning and AI
Advanced intelligence and algorithms turn data into optimal and timely actions. This optimises operational efficiency with automated processes such as scheduling and routing.
Next-Generation Field Service Devices
Zebra TC56 - Mobile Touch Computer
The Zebra TC56 is a rugged mobile touch computer with the look and feel of a consumer-style smart phone. Packed with Zebra-only enterprise-class features, from unmatched processing power to security and manageability for your business requirements.
Datalogic DL-Axist - Rugged Touch Computer
Combining the latest technology and user-friendly interface, the Datalogic DL-Axist delivers ultimate productivity in a compact and ergonomic design. The DL-Axist features a full touch 5-inch HD screen, Gorilla Glass 3 screen and protective rubber boot to ensure industrial robustness in all environments.
