What does the warranty cover?
All printers come with a standard warranty term included by the manufacturer. Depending on the brand and product type, these warranties cover a different set period of time from purchase. Typically, all standard manufacturer warranties include all defects in quality of product and parts that are deemed manufacturer faults.
Does my warranty include on-site repair?
The manufacturer’s warranty as standard is return to base only. On-site warranty repair is only available for selected products covered under an insignia service contract. If you are interested in learning more about these extended plans, please contact your Account Manager or our Customer Care team.
Can I buy additional protection for my product?
Yes, you can - most manufacturers offer extended warranty plans, these can include coverage for consumable items such as batteries, print heads and platen rollers. If you are interested in learning more about these extended plans, please contact your Account Manager or our Customer Care team.
How can I tell if my product is still under warranty?
The warranty starts from the date of purchase from insignia, so the warranty period can be calculated from the time that has passed since purchase. If the product is within the warranty timeframe you may be eligible to claim for repair under warranty. Please note all repairs within warranty are decided by product manufacturer.
Can I get service if I don't have warranty coverage?
Yes, you can - insignia provides after sales service and support for all products sold by insignia. Please contact our Technical HelpDesk for advice on the repair of your product.
How do I submit a repair request?
You can submit a repair request by completing the Technical Support Enquiry form on the insignia Support Hub, or by contacting our Technical HelpDesk on 1800 804 445 or service@insignia.com.au.
Select your brand
Honeywell Warranty Information
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Datamax Stationary
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Datamax Portables
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Intermec/Honeywell Stationary
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Honeywell Mobile Computers and Scanners
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| Extended Warranty |
Yes, 2/3yr and 5yr |
Yes, 2/3yr and 5yr |
Yes, 2/3yr and 5yr |
Yes, 2/3yr and 5yr |
| Certified Repairer |
insignia and Honeywell |
insignia and Honeywell |
insignia and Honeywell |
Honeywell only |
| Extended Warranty Types |
BASIC, PLUS and COMPLETE repair services
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| BASIC |
Termed Basic Repair Services Includes all faults that are deemed to be manufacturers faults to the printer and all components (printheads/platen rollers and batteries excluded) |
Termed Basic Repair Services Includes all faults that are deemed to be manufacturers faults to the mobile computer components (printheads/platen rollers and batteries excluded) |
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| PLUS |
Termed Plus Repair Services Includes replacement of units for accidental damage* |
Termed Plus Repair Services Includes replacement of units for accidental damage* |
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| COMPLETE |
Termed Complete Repair Services Includes wear and tear to printheads and platen rollers (up to 1 printhead for a 3 year contract and up to 2 printheads for a 5 year contract) |
Termed Complete Repair Services Covers batteries, chargers and docks in addition to your mobile computer to power through the day while on the go. Includes replacement batteries |
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| Includes accidental damage* to printers Batteries not included |
Includes accidental damage* to printers
Batteries not included
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Includes accidental damage* to printers
Batteries not included
2 and 5 day turnaround packages available
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1 battery refresh for a 3 year contract Up to 2 battery refreshes for a 5 year contract |
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| COMPLETE PLUS | Termed Complete Plus Repair Services Includes unlimited printheads |
N/A | ||
| Notes | All warranties return to base (for onsite, an insignia agreement is required) | All warranties return to base | ||
Zebra Warranty Information
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Zebra Stationary Printers
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Zebra Portable Printers
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Zebra Mobile Computing and Scanning
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| Extended Warranty |
Yes, 2/3yr and 5yr |
Yes, 3yr and 5yr |
Yes, 3yr and 5yr |
| Certified Repairer |
insignia and Zebra |
insignia and Zebra |
Zebra only |
| Extended Warranty Types |
Zebra ONECARE standard (ESSENTIAL) and comprehensive (SELECT)
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| ONECARE Essential |
Termed Zebra ONECARE Essential Comprehensive coverage 3 business day turnaround on repair from workshop. Includes all faults deemed to be manufacturers faults to printer and components |
Termed Zebra ONECARE Essential Comprehensive coverage 3 business day turnaround on repair from workshop. Includes normal wear and tear and accidental damage* |
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| ONECARE Essential + Comprehensive |
Termed ONECARE Essential + Comprehensive Comprehensive includes printhead (unlimited), normal wear and tear and accidental breakage* |
NA | |
| ONECARE Select |
Termed ONECARE Select Comprehensive coverage 1 business day turnaround on repair from workshop (replacement shipped as soon as Zebra is notified). Includes normal wear and tear and accidental damage* |
Termed ONECARE Select Comprehensive coverage 1 business day turnaround on repair from workshop (replacement shipped as soon as Zebra is notified). Includes normal wear and tear and accidental damage* |
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| ONECARE Select + Comprehensive + Comm + Dash | Options include battery refresh (1 for a 3 year contract and 2 over a 5 year contract) Options include commissioning |
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| ONECARE Premier | NA in Australia | NA in Australia | |
| Notes | All warranties return to base (for onsite, an insignia agreement is required) | All warranties return to base | |
Datalogic Warranty Information
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Datalogic Scanning and Mobility
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| Extended Warranty |
Yes, 3yr and 5yr |
| Certified Repairer |
Datalogic only |
| Extended Warranty Types |
Datalogic EASE OF CARE, 2 day, 5 day, overnight replacement, comprehensive and Preventative maintenance
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| EASE OF CARE | Termed EASE OF CARE Five or 2 day business day turnaround, defects in materials and normal wear and tear, one way return freight paid by Datalogic, wavelink and terminal emulation maintenance 2 day includes accidental damage* |
| EASE OF CARE PREVENTATIVE MA | Termed EASE OF CARE PREVENTATIVE MAINTENANCE Bi/Annual checkups on site and certified statements of health scheduled maintenance calls, technical know how to keep technology solutions up to date, internal technical staff training for small MA and repair |
| EASECARE COMPREHENSIVE | Termed EASE OF CARE COMPREHENSIVE Next day product replacement, spare pool owned and managed by Datalogic Normal wear and tear plus accidental damage* coverage Wavelink and Terminal emulation maintenance Both ways freight paid by Datalogic |
| Notes | All warranties return to base |
Bixolon Warranty Information
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Bixolon
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| Extended Warranty | insignia's own service package (see product manager for details) |
| Certified Repairer |
insignia |
| Extended Warranty Types |
insignia's own warranty
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| insignia Warranty inclusions | Includes all faults that are deemed to be manufacturers faults to the printer and all components (printheads/platen rollers and batteries excluded) |
| Notes | All warranties return to base (for onsite, an insignia agreement is required) |
* Accidental damage:
- Product damaged to the extent that the Product serial number is no longer verifiable;
- Damage sustained due to chronic negligence, deliberate abuse or repair/modification by an unauthorised party;
- Damage caused by a force majeure event
- Accidental damage is decided by manufacturer in question at the time of inspection