Manufacturers Warranty

When you invest in equipment you want to ensure your investment is protected. We understand our customers operate in mission-critical environments, so delivering ongoing service and support is part of our commitment to you. Every piece of equipment purchased from insignia is covered by a manufacturers warranty, but sometimes warranties can get confusing. That’s why we’ve put together this page, so you know what you’re covered for and what your options are in the event you need to make a warranty claim.

Warranty FAQs

All printers come with a standard warranty term included by the manufacturer. Depending on the brand and product type, these warranties cover a different set period of time from purchase. Typically, all standard manufacturer warranties include all defects in quality of product and parts that are deemed manufacturer faults. 

The manufacturer’s warranty as standard is return to base only. On-site warranty repair is only available for selected products covered under an insignia service contract. If you are interested in learning more about these extended plans, please contact your Account Manager or our Customer Care team.

Yes, you can - most manufacturers offer extended warranty plans, these can include coverage for consumable items such as batteries, print heads and platen rollers. If you are interested in learning more about these extended plans, please contact your Account Manager or our Customer Care team.

The warranty starts from the date of purchase from insignia, so the warranty period can be calculated from the time that has passed since purchase. If the product is within the warranty timeframe you may be eligible to claim for repair under warranty. Please note all repairs within warranty are decided by product manufacturer.

Yes, you can - insignia provides after sales service and support for all products sold by insignia. Please contact our Technical HelpDesk for advice on the repair of your product.

You can submit a repair request by completing the Technical Support Enquiry form on the insignia Support Hub, or by contacting our Technical HelpDesk on 1800 804 445 or service@insignia.com.au. 

Submit Technical Support Enquiry

Select your brand


Honeywell Warranty Information



Datamax Stationary
Datamax Portables
Intermec/Honeywell Stationary
Honeywell Mobile Computers and Scanners
Extended Warranty


Yes, 2/3yr and 5yr

Yes, 2/3yr and 5yr

Yes, 2/3yr and 5yr

Yes, 2/3yr and 5yr

Certified Repairer


insignia and Honeywell

insignia and Honeywell

insignia and Honeywell

Honeywell only

Extended Warranty Types


BASIC, PLUS and COMPLETE repair services
BASIC

Termed Basic Repair Services
Includes all faults that are deemed to be manufacturers faults to the printer and all components (printheads/platen rollers and batteries excluded)

Termed Basic Repair Services
Includes all faults that are deemed to be manufacturers faults to the mobile computer components (printheads/platen rollers and batteries excluded)

PLUS

Termed Plus Repair Services
Includes replacement of units for accidental damage*

Termed Plus Repair Services
Includes replacement of units for accidental damage*

COMPLETE

Termed Complete Repair Services
Includes wear and tear to printheads and platen rollers (up to 1 printhead for a 3 year contract and up to 2 printheads for a 5 year contract)

Termed Complete Repair Services
Covers batteries, chargers and docks in addition to your mobile computer to power through the day while on the go. Includes replacement batteries

Includes accidental damage* to printers

Batteries not included

Includes accidental damage* to printers

Batteries not included
Includes accidental damage* to printers

Batteries not included

2 and 5 day turnaround packages available
1 battery refresh for a 3 year contract

Up to 2 battery refreshes for a 5 year contract

COMPLETE PLUS
Termed Complete Plus Repair Services
Includes unlimited printheads

N/A
Notes
All warranties return to base (for onsite, an insignia agreement is required)
All warranties return to base

Zebra Warranty Information



Zebra Stationary Printers
Zebra Portable Printers
Zebra Mobile Computing and Scanning
Extended Warranty


Yes, 2/3yr and 5yr

Yes, 3yr and 5yr

Yes, 3yr and 5yr

Certified Repairer


insignia and Zebra

insignia and Zebra

Zebra only

Extended Warranty Types


Zebra ONECARE standard (ESSENTIAL) and comprehensive (SELECT)
ONECARE Essential

Termed Zebra ONECARE Essential
Comprehensive coverage 3 business day turnaround on repair from workshop. Includes all faults deemed to be manufacturers faults to printer and components

Termed Zebra ONECARE Essential
Comprehensive coverage 3 business day turnaround on repair from workshop. Includes normal wear and tear and accidental damage*

ONECARE Essential + Comprehensive

Termed ONECARE Essential + Comprehensive
Comprehensive includes printhead (unlimited), normal wear and tear and accidental breakage*

NA
ONECARE Select

Termed ONECARE Select
Comprehensive coverage 1 business day turnaround on repair from workshop (replacement shipped as soon as Zebra is notified). Includes normal wear and tear and accidental damage*

Termed ONECARE Select
Comprehensive coverage 1 business day turnaround on repair from workshop (replacement shipped as soon as Zebra is notified). Includes normal wear and tear and accidental damage*

ONECARE Select + Comprehensive + Comm + Dash

Options include battery refresh (1 for a 3 year contract and 2 over a 5 year contract)

Options include commissioning
ONECARE PremierNA in AustraliaNA in Australia
Notes
All warranties return to base (for onsite, an insignia agreement is required)
All warranties return to base

Datalogic Warranty Information



Datalogic Scanning and Mobility
Extended Warranty


Yes, 3yr and 5yr

Certified Repairer


Datalogic only

Extended Warranty Types
Datalogic EASE OF CARE, 2 day, 5 day, overnight replacement, comprehensive and Preventative maintenance
EASE OF CARE
Termed EASE OF CARE
Five or 2 day business day turnaround, defects in materials and normal wear and tear, one way return freight paid by Datalogic, wavelink and terminal emulation maintenance

2 day includes accidental damage*
EASE OF CARE PREVENTATIVE MA
Termed EASE OF CARE PREVENTATIVE MAINTENANCE
Bi/Annual checkups on site and certified statements of health scheduled maintenance calls, technical know how to keep technology solutions up to date, internal technical staff training for small MA and repair

EASECARE COMPREHENSIVE
Termed EASE OF CARE COMPREHENSIVE
Next day product replacement, spare pool owned and managed by Datalogic

Normal wear and tear plus accidental damage* coverage
Wavelink and Terminal emulation maintenance
Both ways freight paid by Datalogic

Notes
All warranties return to base

Bixolon Warranty Information



Bixolon
Extended Warranty
insignia's own service package (see product manager for details)
Certified Repairer

insignia
Extended Warranty Types
insignia's own warranty
insignia Warranty inclusions
Includes all faults that are deemed to be manufacturers faults to the printer and all components (printheads/platen rollers and batteries excluded)
Notes
All warranties return to base (for onsite, an insignia agreement is required)

* Accidental damage:

  • Product damaged to the extent that the Product serial number is no longer verifiable;
  • Damage sustained due to chronic negligence, deliberate abuse or repair/modification by an unauthorised party;
  • Damage caused by a force majeure event
  • Accidental damage is decided by manufacturer in question at the time of inspection
{{message}}