Letter from the Executive General Manager
Welcome to the fourth edition of 'insight'! Jack Winson and I recently spent time with our coding and marking technology partner, Domino, at their head office in the UK. During this visit we had the opportunity to see first-hand their journey and the customer service frameworks they've developed for their global network of clients and distributors.
Domino's journey has inspired us to re-evaluate our own, focusing on delivering a customer experience second to none. Through this journey and our continued commitment to Helping Australia Compete, we've started making changes to the way we do business. As part of this, we've recently re-structured our Technical Service team to become part of the broader Customer Experience team – the key drivers behind this change include increasing the responsiveness to breakdown enquiries and ensuring our customers are experiencing optimal uptime in their operations.
Over the coming months we will continue this journey, further improving our business and core strategies to ensure we keep providing a first-rate experience for our customers.
In This Edition
GS1's Australian Transport Labelling Standards Explained
The Australian Logistics Council and GS1 have launched new Australian standards for freight labelling to improve visibility throughout the supply chain.
"insignia has been a key supplier and resource for Guzman y Gomez's national expansion. Thanks to the insignia team, GYG has been able to reduce start-up costs, service and maintain key devices and provide new solutions that are helping us provide a better overall experience for our customers."
Systems Manager, Guzman y Gomez.
Best value label printer by Honeywell
More in this edition
This Month's Offer
Birthday Draw Winner