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BarTender Support

BarTender is easy to use, easy to integrate with existing databases, and with four editions supported by insignia, it is easy to upgrade as your needs expand. For novice users, insignia offers remote set up to seamlessly integrate BarTender into your current system. Additionally, our national team of support technicians can provide onsite training and template set up for your team. Our support hub is equipped with frequently asked questions compiled by our support technicians, support manuals, industry brochures and case studies.

General BarTender Support FAQs

  1. Do I have to be computer literate to use BarTender?

    BarTender is Microsoft-certified, meaning that it looks and feels a lot like Microsoft Word. It is very easy to use, and we can also offer training packages if required, either onsite or over the phone. We also offer FREE basic lifetime* phone support should you need to troubleshoot any issues or need any assistance with any version of BarTender sold by insignia.


    * 'Lifetime' is for the product's life as specified by the developer. Charges are applicable for support outside the lifetime specifications

  2. Can BarTender be installed on an Apple computer?

    Unfortunately, BarTender is currently not compatible with Apple operating systems. However, BarTender's system requirements are very light, therefore investing in a small Windows-based computer to run BarTender may be a suitable solution.

  3. How do I upgrade my current version of BarTender?

    If you are looking to upgrade your current version of BarTender, please to fill out the enquiry form at the bottom of this page or contact us on 1300 467 446 to get in touch with one of our customer service representatives.

  4. How do I install BarTender?

    Upon confirmation of your BarTender software purchase, insignia will issue a digital license certificate in PDF format with a Product Key Code (PKC) for your new license. This can be used to download the software from the BarTender website

    Prior to downloading BarTender from the website, open BarTender and follow the prompts within the activation wizard.

  5. I am new to BarTender and template design. Where do I start?

    As BarTender works on a Microsoft platform it is very intuitive and easy to use. When you open BarTender follow the template creation wizard to get started. If you need further assistance you can contact our Technical Support team on 1800 804 445.

  6. What can I put on my label template?

    On your label template, you can insert a number of things, including text, barcodes, shapes, images and more. BarTender includes the full range of GS1 certified barcodes for compliance within global standards for barcoding.

  7. What databases can BarTender software connect to?

    The databases that BarTender can connect with are Microsoft Access, Excel and SQL databases, general OLE DB, UDL files, CCBC, Text files and SAP IDoc files. BarTender Automation editions will also integrate with common ERP systems such as Oracle and SAP.

    If you would like to know if your software is BarTender compatible, please contact our team on 1300 467 446 or

  8. Which printers are compatible with BarTender?

    BarTender can be used with any printer that has a Windows printer driver, including most laser and inkjet printers.

    Source: Seagull Scientific

  9. Can I import document designs from other software programs?

    The short answer is unfortunately no, there is no tool or option to convert the label files from a different program.

    Software applications for designing and printing barcode labels vary greatly in terms of features and methods used. The use of closed or proprietary document file formats makes support for any import feature practically impossible.

    Instead, what we at Seagull focus on is providing the user with powerful document design features, such as template background images which act as a guide while designing, or BarTender components (prefabricated label objects or object groups) that are easy to drag and drop for a rapid design workflow.

    Source: Seagull Scientific

  10. How many times can I move my BarTender license?

    You are able to move your license three times - these are considered Significant Activations.

    Source: Seagull Scientific