Talk to an insignia specialist - 1300 467 446
Talk to Us
Recently viewed
Saved Items
Need Help
Contact Us
Toggle Nav
Menu
My Cart
Talk to Us

BarTender Support

BarTender is easy to use, easy to integrate with existing databases, and with four editions supported by insignia, it is easy to upgrade as your needs expand. For novice users, insignia offers remote set up to seamlessly integrate BarTender into your current system. Additionally, our national team of support technicians can provide onsite training and template set up for your team. Our support hub is equipped with frequently asked questions compiled by our support technicians, support manuals, industry brochures and case studies.

General BarTender Support FAQs

  1. Do I have to be computer literate to use BarTender?

    BarTender is Microsoft-certified, meaning that it looks and feels a lot like Microsoft Word. It's easy to use and insignia can help with training, either onsite or over the phone, should you need to troubleshoot any issues or need any assistance with any version of BarTender.

  2. Can BarTender be installed on an Apple computer?

    BarTender is currently not compatible with Apple operating systems. However, BarTender's system requirements are very light, therefore investing in a small Windows-based computer to run BarTender may be a suitable solution.

  3. How do I upgrade my current version of BarTender?

    If you are looking to upgrade your current version of BarTender, please fill out an enquiry form or contact us on 1300 467 446 to get in touch with one of our customer service representatives.

  4. How do I install BarTender?

    Upon confirmation of your BarTender software purchase, insignia will issue a digital license certificate in PDF format with a Product Key Code (PKC) for your new license. This can be used to download the software from the BarTender website.

    Prior to downloading BarTender from the website, open BarTender and follow the prompts within the activation wizard.

  5. I am new to BarTender and template design. Where do I start?

    As BarTender works on a Microsoft platform, it's very intuitive and easy to use. When you open BarTender follow the template creation wizard to get started. If you need further assistance. you can contact our Technical Support team on 1800 804 445.

  6. What can I put on my label template in BarTender?

    On your label template, you can insert a number of things, including text, barcodes, shapes, images and more. BarTender includes the full range of GS1 certified barcodes for compliance within global standards for barcoding.

  7. What databases can BarTender software connect to?

    The databases that BarTender can connect to are Microsoft Access, Excel and SQL databases, general OLE DB, UDL files, CCBC, Text files and SAP IDoc files. BarTender Automation Editions will also integrate with common ERP systems such as Oracle and SAP.

    If you would like to know if your software is BarTender compatible, please contact our team on 1300 467 446 or at orders@insignia.com.au

  8. Which printers are compatible with BarTender?

    BarTender can be used with any printer that has a Windows printer driver, including most laser and inkjet printers.

  9. Can I import Label Designs from a different barcode software into BarTender?

    There is no tool or option to convert the label files from a different program. Software applications for designing and printing barcode labels vary greatly in terms of features and methods used. The use of closed or proprietary document file formats makes support for any import feature practically impossible.

  10. How many times can I move my BarTender license?

    You are able to move your license three times.

  11. How does the BarTender Mobile App work?

    The BarTender Mobile App auto-discovers Bluetooth or IP-connected printers and connects the device to the BarTender Print Portal server, where the print operator can select labels and documents from a pre-defined library and send them to printers from Zebra, TSC Printronix, Epson, Honeywell, Brother, Toshiba, SATO, CITIZEN and others.

  12. What can the BarTender Mobile App do?

    Download the BarTender Mobile app to access the powerful features of the desktop version of BarTender’s Print Portal and Print Station anywhere you have an internet connection. Print labels anywhere, anytime, wherever you need them.

  13. How can the BarTender Mobile App improve my business?

    With the flexibility that mobile, on location, real-time printing offers, you’ll see the improvements in productivity that impact your bottom line. Layers of security, including authentication and role-based access to BarTender documents keep your system locked down and safe, helping you maintain mission-critical security.

  14. What devices can I install the BarTender Mobile App on?
    BarTender Mobile App can be installed on any mobile handheld computer or device running Android 10.0 or iOS 15 and later.
  15. How much does BarTender Mobile App cost?
    BarTender Mobile App is a free download from the Google Play or Apple Store.
  16. What versions of BarTender does the BarTender Mobile App work with?

    To enjoy the full benefits of the BarTender Mobile App, you will need to access Print Portal Service, which is available in BarTender 2022 Professional, Automation and Enterprise Editions (or in BarTender 2021 Enterprise Edition).

Need Assistance?

insignia support help desk provides:

Breakdowns / Service request / Troubleshooting